No regrets! That's what Splosh offers with our Money Back Guarantee.
Are you worried that something you’ve bought doesn’t quite hit the mark? We understand that sometimes buying things online doesn’t go quite as planned – no problem. We’ve got you covered with our no hassle, money back guarantee on items purchased online at splosh.com.au and splosh.co.nz
You can return any items you are not 100% satisfied with by sending it back to us for a full refund.
To return items, simply complete the relevant sections of the returns form provided with your delivery and post it to us, along with the item(s) you are returning and the packing slip you received in your order.
You can also download the returns form here
Please send your returns to:
68 Badu Court
Refunds are issued in the same tender as the original payment method.
For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Shipping and return postage fees are refundable on faulty or damaged product only, not on change of mind refunds.
For faulty or damaged product return postage fee refunds, please make sure you include your Australia Post receipt.
Returns sent back via standard post will take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.
Keep an eye out for email notifications - well keep you updated along the way!
- You have time to decide with 14 calendar days to return an item from the date you received it
- Only items that have been purchased directly from splosh.com.au or splosh.co.nz can be returned to Splosh
- We accept “Change of mind” returns if the item is safely returned in its original packaging
- Once your return is processed, you will be offered a refund or store credit via email
Feel free to check out our full Returns Policy
Purchased your Splosh item(s) from one of our stockists and want to return it? Simply return the item to the store you bought it from in accordance with their stores individual return policy.