You must pay a fee for the delivery of goods (“delivery fee”). We charge a standard delivery fee for delivery within Australia at a flat rate of $10.00 for orders with a total purchase price under $100.00. Delivery within Australia for orders with a total purchase price over $100.00 is free of charge. A special delivery fee may apply for certain goods. We will notify you of any change to the delivery fee for your order and if you do not wish to continue with your order, you may cancel your order, and we will refund any payment made by you.
We may in our absolute discretion determine how goods are delivered to you. For deliveries within Australia, our preferred delivery method is Australia Post’s Parcel Post service. Your parcel should reach you within 3-7 business days. Deliveries to regional areas may take longer. If you have not received your parcel within 5 business days of dispatch, please check with your local Post Office as your parcel may be waiting for a signature to approve delivery. If your parcel is not with your local Post Office, please contact us on 07 3805 4718 or email firstname.lastname@example.org.
We cannot guarantee that delivery will occur in the delivery time frame contained in these terms. We are not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a delay in delivery.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
Delivery of goods will take place at the delivery address specified by you in the order.
You may be required to sign for delivery. If there is no one available at the delivery address to accept delivery, or there is limited access to the delivery address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card may be left for you to collect the goods from a local Australia Post office or our selected couriers depot. It is your responsibility to follow the instructions stated on the calling card. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay an additional delivery fee.
In the event that we have posted your item to the delivery address specified by you in the order and the item is returned as non -deliverable or not collected within Australia Post's specified timeframe, we will contact you to advise that your order has been returned to sender. We reserve the right to pass the additional cost for the parcel return, plus the cost of reshipping to you. If you decide to cancel your order, the costs of the parcel return plus the original cost of shipping will be deducted from any applicable refund.
Once delivered, you must inspect and test the goods and ensure the goods delivered match your order. You must let us know about any damaged, missing and incorrect goods as soon as possible by contacting us at on 07 3805 4718 or email email@example.com.
You must take care when handling and opening the order so as not to damage it, particularly when using any sharp instruments.
Insurance is not available.