Frequently Asked Questions

Unfortunately, we currently only deliver within Australia. This will be changing soon – so watch this space! If you do have a special requirement, aren’t within Australia and don’t have a local stockist, please email directly to so we can try and help.

Yes, we have over 3000 stockists in Australia as well as retailers in New Zealand.

  • For Australian stockists, simply use the ‘Find a Stockist’ tool within each product detail page.
  • For NZ stockists, simply email advising what product you are looking for and what area you are in.
If you own a bricks and mortar retail store, you may apply to become a stockist. Please fill out our Online Form.
You will receive an order confirmation email including order number and the total amount (AUD) to be charged. You will receive an email when your order is dispatched and a link where you can track the delivery. For further queries regarding your order, please email

Occasionally a product may be unavailable. If an item is out of stock, you will not be able to add it to your cart.

If you click on "Let me know when product is in stock" and complete the form with your name and email address, we will email you as soon as the item arrives.

Alternatively, if you email requesting an approximate due date, we will respond with an answer.

Please contact us via email at or call head office on 07 3805 4718 with the details of your problem.
Shipping charges are based on a flat rate charge of $10.00 per order Australia wide. If your order (excluding freight) exceeds $100, you will receive free shipping.
Unfortunately we do not offer Express shipping however if you have a unique situation, please contact us via and we may be able to offer an option.

KoKo and Woodwick Medium & Large candles can be burned for 3 – 4 hours per use. WoodWick Mini candles can be burned for 2 – 3 hours per use.

Adhering to safe burn times ensures a clean burn that is virtually soot free. If you are burning a WoodWick candle also ensures the wick doesn’t get too long.

Avoid drafts (including air vents/fans) and always burn the candle on a flat, heat resistant surface and within sight. Never leave a candle burning unattended.

Keep burning candles away from children, pets and things that may catch on fire.

Always discontinue use of your candle when 1cm of wax remains. This will prevent the glass jar overheating or cracking. It is dangerous to burn your candle when less than 1cm of wax remains.

The wick of WoodWick candles should be trimmed each time before re-lighting. The burnt wick can be removed once the candle has cooled. The easiest way to do this is with a tissue.

Did you know candles have a memory? You should always ensure your wax pool is all the way to the edges before extinguishing the flame. If the flame is extinguished too early, the next time you light your candle; it may only melt to the same point and then ‘tunnel’ downwards. Burning candles for recommended safe burn times prevents tunnelling.

Never use the lid to extinguish the flame as the wax absorbs the smoke trapped under the lid. This could then lead to a smokey smell when you next light your candle.

For any other enquiries or to provide us with your feedback, please contact us filling in the contact form.
For all information regarding returns, please see our policies.