Frequently Asked Questions
Yes, we have over 3000 stockists in Australia as well as retailers in New Zealand.
- For Australian stockists, simply use the ‘Find a Stockist’ tool within each product detail page.
- For NZ stockists, simply email email@example.com advising what product you are looking for and what area you are in.
Occasionally a product may be unavailable. If an item is out of stock, you will not be able to add it to your cart.
If you click on "Let me know when product is in stock" and complete the form with your name and email address, we will email you as soon as the item arrives.
Alternatively, if you email firstname.lastname@example.org requesting an approximate due date, we will respond with an answer.
KoKo and Woodwick Medium & Large candles can be burned for 3 – 4 hours per use. WoodWick Mini candles can be burned for 2 – 3 hours per use.
Adhering to safe burn times ensures a clean burn that is virtually soot free. If you are burning a WoodWick candle also ensures the wick doesn’t get too long.
Avoid drafts (including air vents/fans) and always burn the candle on a flat, heat resistant surface and within sight. Never leave a candle burning unattended.
Keep burning candles away from children, pets and things that may catch on fire.
Always discontinue use of your candle when 1cm of wax remains. This will prevent the glass jar overheating or cracking. It is dangerous to burn your candle when less than 1cm of wax remains.
Did you know candles have a memory? You should always ensure your wax pool is all the way to the edges before extinguishing the flame. If the flame is extinguished too early, the next time you light your candle; it may only melt to the same point and then ‘tunnel’ downwards. Burning candles for recommended safe burn times prevents tunnelling.
Never use the lid to extinguish the flame as the wax absorbs the smoke trapped under the lid. This could then lead to a smokey smell when you next light your candle.